Job Title:- Client Support - Associate
Location:- Salem, MO
1st Shift : 8a-5p CT x 3 days 11a-8p CT x 2 days (Hybrid - Mix of onsite and remote)
M-F with occasional weekends and holidays.
Job Description:
- Identify, manage, escalation, and resolve technical issues. Install and configure software, print drivers, utilities, etc. to be utilized on workstations and computer networks.
- Troubleshoot all information technology issues, including software, hardware, and networking. Monitor installed systems, identify problems, and take corrective action.
Role Responsibilities:
- Troubleshoot application issues, basic diagnosing of the desktop/laptop software problems.
Requirements:
- 1 - 3 years of related work experience, or an equivalent combination of education and experience.
- 1 - 3 years of customer service experience.
- Excellent communication skills.
- The ability to work in a team environment and commit to a flexible work schedule.
Preferences:
- 1 - 3 years technical experience a plus.
- Previous experience troubleshooting desktop, printer and notebook issues.
- Very strong user and support of MSOffice.
